iSolutions | Leading provider of innovative and quality IT services and solutions in East Africa

Program Management

iSolutions provide Program Management for all projects in which we are engaged. This ensures that implementation programs are designed to reflect the dynamics and values of the countries in which they are deployed. This translates to higher levels of trust and understanding between the project team and the customer.

Key functions of iSolutions Project Management responsibilities include:

Building program schedules for local conditions
Receipt, management and deployment of all goods and materials from iSolutions’ technology providers and partners
Logistics management;
Supply sourcing for project elements and locations
Purchasing and negotiation with local suppliers
Coordination of people management programs
Sub-contractor and supplier relation management
Program reporting and monitoring to customer
Program reporting and monitoring to technology partner
Providing the essential link between technology providers and the end customer.

System Administration

Together with our technology partners we have developed a best practice approach to System Administration, managing the critical elements of:

Coordination of central site
Control of databases
Server monitoring and maintenance
Maintaining optimal conditions at central sites and database centres
Collection and treatment of data from field registration centres
Specialised management of proprietary software and common based applications
Recruitment of specialist engineers and technicians.

Logistics

iSolutions provide logistics services for both our technology partners and customers. Our local market knowledge along with our strategic network of suppliers ensures consistent deliver, quality and reliability.

Areas of logistics typically covered by iSolutions in a project include:

Secure warehouse and storage facilities
Local customs clearance
Security
Transport of goods and materials
Transport of project personnel
Accommodation for project personnel

Specialised Training

Working closely with our technology partners, iSolutions is responsible for the administration of specialist training programs. This includes sourcing skilled training providers, securing training locations, production of training materials and competency testing..

Types of training that iSolutions are typically engaged in are:

Operator and Supervisor
Management level
System administration
Repair and maintenance;
Data treatment
Card and voter list production.

Human Resources

iSolutions provide human resources services in the form of recruitment of personnel to perform specific programs tasks and functions.

This includes recruitment for all positions required to implement a project, such as:

Program manager
System administrators
Operators and Supervisors
Field technicians
Support and Helpdesk staff
Logistics managers
Back office administration
Drivers
Security

We design our support and maintenance business processes to efficiently manage the service, repair and replacement of all operational requirements in a project. Our exclusive partnership with Safran Morpho gives us access to the experience of the world’s best people to solve any problem matched with our local adaptability, flexibility and responsiveness – key success factors for any support and maintenance program.

A typical support and maintenance program managed by iSolutions would include:

A three-stage support program that links local market technicians to a global technology support function
The establishment of central sites for maintenance equipped with spare parts
Creation and management of a central support centre 'helpdesk' function situated in the local project market
Recruitment of specialist technicians and engineers to act as regional coordinators for support and maintenance
Warranty management

Services consulting for iSolutions covers all key areas of project implementation, maintenance and support. From project and people management, logistics and local supplier selection, to the provision of local technical services and the sourcing of project materials.

We work in partnership with technology providers to help design services solutions based on our knowledge of the local project environment, adapting solutions to the unique needs and conditions of each customer.

We deliver valuable business intelligence for our partners and customers based on our knowledge and understanding of the East African ICT market and environment.

This insight is used to assist our partners in solution design and the successful implementation of projects. Areas include:

Environmental analysis
Risk assessment
Key market relationships
Program monitoring and reporting
Program documentation
Local supplier selection
Warranty management

Services & Solutions